Patron Types - Simplified Examples

RESTRICTED ACCESS 

• Only has an unexpired Driver's License ID with matching name and picture
  
• Name on application matches ID
  
• Address on application does not have to match ID

 

LIMITED ACCESS 

• Has an unexpired Driver's License ID with matching name and picture
• Has a utility bill (or professional document) that is dated within the last 4 months 
• The name on the ID, utility bill, and application all match
  
• The physical address (not PO BOX) on the ID, utility bill, and application all match

 

 FULL ACCESS

• Has an unexpired Driver's License ID with matching name and picture
• Has a utility bill that is dated within the last 4 months 
• The physical address (not PO BOX) on the ID, utility bill, and application all match
• The patron's physical address is within the Longleaf Library Consortium (Amite, Copiah, Franklin, Jefferson, Jefferson Davis, Lawrence, Lincoln, Marion, Pike, Walthall)

 

 

LIBRARY SOFTWARE SYSTEM

How to Send "Transit" FlexShare Items

 

1. Run the Reserve Search List and pull the requested items.

2. Open the library software system using FIREFOX (only). 

3. Activate the Check IN screen and scan each item.

NOTE: If the Check OUT screen is used instead of the Check IN screen, the scanned items will appear on the computer screen, but the items won't be placed transit.  The result is that the materials will be sent to another location without the system knowing what has transpired. There will be no trace of the materials going to another location. 

 4. As each item is scanned, a transit slip will be sent to the designated printer.

NOTE: If a transit slip is not printed, verify that the FIREFOX browser is being used.  If not, reproduce the same steps in the FIREFOX browser to see if the problem is corrected.  If the problem persists, contact headquarters for support before proceeding.  Do not send materials to another location without a transit slip being generated; otherwise, the system may lose track of the material.

5. Place the transit slip with the material and store in designated location to await pickup.

Taking Money for Faxes

 

You need to make sure your workflow has you accepting patron's money 

BEFORE faxing paperwork. 

 This will avoid several problems, such as:

(1) The patron doesn't have enough money.

(2) The patron only has large bills with which to pay.

(3) The patron "forgot" their money in the car.

If the fax doesn't go through, you can always return the patron's money to them.

Customer Service Skills

Do not use Cleaning products and aerosol sprays in the computer lab or at the circulation desk doing the hours the library is open to the public. 

Cleaning products and aerosol sprays cans (lysol, deodorizer, etc.)
 should not be sprayed around patrons. Some patrons have fragrance sensitivity.

Know where the fire extinguishers are located

Don't look around.  Now...do you know exactly where the fire extinguishers are?  If not, find out NOW!

In an emergency you need to be able to react automatically.  It could make a difference to someone's life, including your own!

All employees should know the location of the fire extinguishers and how to use them.

E-mailing scanned documents for patrons

When a patron requests that a scanned document be mailed, send the document to the patron only, not to the destination e-mail.  If you send it directly to the destination e-mail, then any returning responses from the recipient will come back to you instead of the patron.  Sending it to the patron also accomplishes the task of putting the scanned document back into their hands where they can control its distribution.

Review points from safe child policy...

(1) 30 minutes before closing the library is supposed to make a LOUD VERBAL announcement that the library will be closing in 30 minutes and that everyone needs to be making arrangements to leave the library.  This is the responsibility of EVERY staff member at the library at the time the announcement is due, so don't assume someone else will take care of this.

(2) Library staff members are NOT to stay with children after hours on library property.  There is no 'I don't mind' option.  From a legal standpoint, during such a time you are on library time, required to be paid, and holding the library liable for your actions.

(3) If a child is on library property after closing you are to call the police IMMEDIATELY.  It is NOT your fault if you have to do this - it is the parent's.  You are to document the date, time, and child involved by E-MAILING me this information as soon as possible after the event occurs.  If you are on-site when a parent arrives, you are to hand him/her a SAFE CHILD POLICY and document that as well.  You should also try to reach me on my cell phone to let me know what is going on.

***IF*** it is a situation where a panicked parent has called with a flat tire or some similarly reasonable situation arises, call me.  Under such circumstances I will provide the authority for you to stay with the child - but you have to call me as the event is occurring.

Katrina

Posted: 2011, 05/22/15, 09/23/15